Shift Lead - Food - Godalming

Marks and Spencer; Godalming; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hours premium £3/h

Job summary

Marks & Spencer in Godalming is seeking a frontline retail colleague to keep the sales floor ready to trade. You will coordinate resources to serve, sell and fill, and lead the floor in the absence of the Colleague Manager.

You'll model great customer service, handle cash, assist with opening and closing, maintain a clean, safe, well-presented store, and support nearby stores when required. Hours include early mornings and evenings with an unsocial premium of £3 per hour for hours between 22:00

Qualifications

• Customer service skills required.
• Ability to work as part of a team.
• Experience handling cash is desirable.

Responsibilities

• Lead the floor in the absence of the Colleague Manager.
• Coordinate resources to serve, sell and fill the sales floor.
• Deliver a quick, friendly payment experience for customers.
• Maintain a clean, safe and well-presented store.
• Provide excellent customer service and be a role model for colleagues.
• Support nearby stores when operationally required.
• Handle opening and closing tasks, including cash handling.

Skills

Customer service

Teamwork

Cash handling

Stock replenishment

Job description

All the details

Monday 04:00-12:00
Tuesday 04:00-12:00
Thursday 15:00-23:00
Friday 15:00-23:00
Saturday 10:00-18:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lay the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.