Customer Assistant - Shift Lead - Ashtead Simply Food

Marks & Spencer Plc; Ashtead; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc in Ashtead is seeking a proactive Fill Operative to lead the daily fill operation, ensuring shelves are stocked, the store opens ready to trade, and resources are coordinated to Serve, Sell and Fill.

You will coach colleagues on One Best Way, drive productivity, maintain a clean and safe store, and be a key holder supporting opening/closing tasks and callouts. This frontline role requires early morning shifts and weekend coverage with a strong focus on customer service.

Responsibilities

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Work Pattern:
Week One:
Sunday: 04:45-12:45
Monday: 04:45-12:45
Wednesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00

Week Two:
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Wednesday: 14:00-22:00
Friday: 04:45-12:45
Saturday: 04:45-12:45

"Under 18 disclaimer"
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.