Customer Assistant - Shift Lead - Kendal

Marks & Spencer Plc; Kendal; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Kendal is seeking a proactive colleague to lead the fill operation, ensuring a salesfloor ready to trade and coordinating resources to serve, sell and fill.

This frontline role involves opening/closing tasks, cash handling, temperature controls, and ensuring a clean, safe, and well-presented store. You will coach colleagues on efficient processes and contribute to a great team atmosphere. Applicants must be 18+ due to early morning shifts.

Qualifications

• Must be 18+ due to early morning shifts.

Responsibilities

• Lead the fill operation, ensuring a salesfloor ready to trade.
• Coordinate resources to Serve, Sell and Fill.
• Lead the floor in the absence of the Colleague Manager.
• Allocate resources for quick payment experiences.
• Ensure daily operational processes are implemented efficiently.
• Coordinate the team to deliver a clean, safe store.
• Model great customer service and M&S behaviours.
• Support Colleague Managers and nearby stores when needed.

Skills

Leadership

Customer service

Team coordination

Job description

Work Pattern:
Sunday: 10:00-20:00
Monday: 11:45-20:30
Tuesday: 12:45-20:30
Thursday: 04:30-11:30
Friday: 12:30-21:00

"Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?