Customer Assistant - Shift Lead - Kendal

Marks and Spencer; Kendal; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Marks and Spencer in Kendal is seeking a frontline Store Operations Associate to lead the fill operation and ensure the salesfloor is ready to trade. You will co-ordinate resource and support the Colleague Manager in their absence, while acting as a key holder.

You will coach colleagues on One Best Way, drive productivity for store opening, and allocate resources to deliver fast, smooth payments. You will ensure daily tasks run efficiently, keep the store clean and safe, and foster an inclusive,

Responsabilidades

• Lead the fill operation delivering a ready-to-trade salesfloor and coordinate resources
• Coordinate resource to deliver operational tasks during the fill operation
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity before opening
• Allocate resources to deliver a quick payment experience
• Enable daily operational processes across area of store at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Role model customer service and M&S behaviours across the store
• Support Colleague Managers and nearby stores when required

Descripción del empleo

All the details

Work Pattern:

• Sunday: 10:00-20:00
• Monday: 11:45-20:30
• Tuesday: 12:45-20:30
• Thursday: 04:30-11:30
• Friday: 12:30-21:00

\"Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?