Customer Assistant - Shift Lead - Woking

Marks & Spencer Plc; Horsell; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Support Manager to coordinate the store's fill operations and lead the floor in the absence of the Colleague Manager. You will ensure the sales floor is ready to trade and manage resources to Serve, Sell and Fill.

You'll be a hands-on leader, coaching colleagues on best practices, opening and closing tasks, key holding, and delivering a safe, clean store that provides a quick payment experience for customers.

Responsibilities

• Lead the fill operation, delivering a salesfloor ready to trade and coordinating resources to Serve, Sell and Fill.
• In the absence of the Colleague Manager, lead the floor and maintain operations.
• Coordinate resources to deliver operational tasks during the fill operation.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity for store opening.
• Allocate resources to deliver a quick payment experience.
• Enable daily operational processes across their area at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Create a great, inclusive team atmosphere that is welcoming to everyone.
• Role model great Customer Service and the M&S behaviours across the store.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and handling call outs as required.
• Responsible for opening and closing tasks, including receipt of vehicles, temperature controls, logging issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role with significant opportunity for someone prepared to roll up their sleeves.

Job description

Team Support Manager

Work Pattern

Week One

• Sunday: 11:00-19:00
• Tuesday: 13:00-21:00
• Wednesday: 13:00-21:00
• Thursday: 14:00-22:00
• Friday: 13:00-21:00

Week Two

• Monday: 13:00-21:00
• Tuesday: 13:00-21:00
• Wednesday: 13:00-21:00
• Friday: 13:00-21:00
• Saturday: 13:00-21:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?