Customer Assistant - Shift Lead - Havant

Marks & Spencer Plc; Havant; On-site; GBP 7,900 - 9,800; Part time

Job summary

Marks & Spencer Plc Havant is seeking a Weekend Fill Operative to lead the fill operation, ensuring the salesfloor is ready to trade and resources are coordinated to Serve, Sell and Fill.

You will coach colleagues on efficient processes, maintain a clean, safe store, support opening and closing tasks, and uphold M&S customer service standards across the team.

Responsibilities

• Lead the fill operation to keep the salesfloor ready to trade; coordinate resources to Serve, Sell and Fill.
• Coordinate resources to deliver operational tasks during fill operations and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resources effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Work Pattern:
Saturday: 14:00-22:00
Sunday: 11:00-19:00

\"Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.\"

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.