Customer Assistant - Shift Lead - Havant

MARKS&SPENCER; Havant; On-site; GBP 12,000 - 15,000; Full time

Job summary

MARKS&SPENCER in Havant is seeking a frontline team member to lead the fill operation on weekends, ensuring the sales floor is ready to trade and coordinating resources to serve, sell and fill. You will be responsible for opening and closing tasks, safeguarding store presentation and helping deliver fast payment experiences, while role-modelling customer service and M&S behaviours.

This is a hands-on role requiring enthusiasm, teamwork and resilience; perfect for those who thrive in busy retail

Responsibilities

• Lead the fill operation, delivering a salesfloor ready to trade and coordinating resources to Serve, Sell and Fill; lead the floor when the Colleague Manager is absent.
• Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity ahead of store opening.
• Allocate resources to deliver a quick payment experience.
• Enable all daily operational processes across the store area at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Foster a great team atmosphere that is inclusive of everyone.
• Role model excellent Customer Service.
• Demonstrate M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Be a key holder and respond to call outs as required.
• Handle opening/closing tasks including vehicle receipt, temperature controls, logging issues, cash handling and TSL compliance in peripheral hours.

Job description

Work Pattern

Saturday: 14:00-22:00

Sunday: 11:00-19:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.