Shift Lead - Food - Hertford

Marks & Spencer Plc; Hertford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc is hiring to lead the fill operation on a frontline sales floor role in Hertford. You will coordinate resources across the Week 1 and Week 2 schedules to ensure the store is ready to trade, providing guidance to colleagues and ensuring customer service standards are met.

The role includes being a key holder, managing opening/closing tasks, and maintaining a clean, safe store while driving productivity and a positive team atmosphere.

Qualifications

• Must be 18 years or older.
• Frontline store role requiring proactive approach.

Responsibilities

• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Coordinate the team to deliver daily operational tasks at the correct times.
• Create a positive team atmosphere and model M&S behaviours and customer service.
• Support Colleague Managers by sharing observations to drive performance and recognise colleagues.
• Be a key holder and respond to call outs as required.
• Handle opening and closing duties, including receipt of vehicles, temperature controls, and logging issues with Helpdesks.
• Ensure cash handling and TSL compliance during peripheral hours.

Skills

Leadership

Customer Service

Team Coordination

Operational Planning

Tools

Cash handling

Store operations systems

Job description

Work Pattern

Week 1

• Sunday 10:00-18:00
• Monday 14:00-22:00
• Tuesday 14:00-22:00
• Friday 05:00-13:00

Week 2

• Monday 14:00-22:00
• Tuesday 14:00-22:00
• Friday 14:00-22:00
• Saturday 14:00-22:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.