Shift Lead - Food - Epsom

Marks & Spencer Plc; Epsom; On-site; GBP 22,000 - 26,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Support Manager to oversee the fill operation and ensure the store is ready to trade. You will coordinate resources to deliver key operational tasks and lead the floor in the absence of the Colleague Manager.

You will coach colleagues on One Best Way, drive productivity ahead of store openings, and ensure all daily processes run smoothly at the right times. A frontline role with significant impact on customer experience.

Qualifications

• Experience delivering excellent customer service
• Ability to lead a team and coach colleagues
• Capability to coordinate resources for busy trading periods

Responsibilities

• Lead the fill operation to ensure the salesfloor is ready to trade
• Coordinate resource to deliver operational tasks during fill and when the Colleague Manager is absent
• Lead the floor, coach colleagues on One Best Way and drive productivity for store openings
• Allocate resources to deliver a quick payment experience
• Ensure daily processes are implemented efficiently at the right times
• Coordinate the team to maintain a clean, safe, and well-presented store
• Create an inclusive, positive team atmosphere and role-model customer service

Skills

Customer service

Team leadership

Shift coordination

Job description

Team Support Manager

Work Pattern

Week One
Sunday 10:30-18:30
Monday 05:00-13:00
Wednesday 05:00-13:00
Thursday 05:00-13:00
Friday 05:00-13:00

Week Two
Monday 05:00-13:00
Tuesday 05:00-13:00
Wednesday 05:00-13:00
Friday 05:00-13:00
Saturday 13:00-21:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?