Shift lead - Food - Warren Park Ashford

Marks and Spencer; Ashford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium £3/h

Job summary

Marks & Spencer in Ashford is seeking a proactive store colleague to lead the fill operation and prepare the salesfloor for trading. You will coordinate resources, drive productivity, and coach peers to maintain excellent customer service.

The role involves opening and closing duties, with a focus on a smooth daily flow, safe and tidy presentation, and a strong team environment. Applicants must be 18+ due to equipment use.

Qualifications

• Frontline retail experience recommended.
• Ability to coach colleagues and drive productivity.
• Excellent customer service and communication skills.

Responsibilities

• Lead the fill operation to keep the salesfloor ready for trading.
• Coordinate resources to deliver operational tasks during fills and in managers' absence.
• Lead the floor, coaching on One Best Way and driving productivity ahead of store opening.
• Allocate resources to deliver a quick payment experience and smooth store flow.
• Ensure daily operational processes are executed on time across the area of the store.
• Coordinate the team to maintain a clean, safe and well-presented store.
• Contribute to a positive team atmosphere that includes everyone and role model customer service.

Skills

Customer service

Team leadership

Shift coordination

Job description

All the details

Work Pattern

Week 1
Tuesday 05:00-13:00

Wednesday 05:00-13:00

Thursday 05:00-13:00

Friday 05:00-13:00

Saturday 05:00-13:00

Week 2

Tuesday 14:00-22:00

Wednesday 14:00-22:00

Thursday 14:00-22:00

Friday 14:00-22:00

Saturday 14:00-22:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.