Shift Lead - Food - Farnham

Marks and Spencer; Farnham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer in Farnham is seeking a proactive Fill Team Leader to lead the fill operation, ensuring a ready-to-trade salesfloor and coordinating resources to Serve, Sell and Fill. You’ll step in for the Colleague Manager when needed and drive productivity for store opening.

This frontline role requires early mornings and weekend shifts; an unsocial premium applies after 22:00. You’ll model great customer service and maintain a safe, well-presented store.

Qualifications

• Experience in retail operations or leading teams is desirable.
• Strong communication and teamwork skills.
• Ability to work early mornings and weekends.

Responsibilities

• Lead the fill operation to ensure a salesfloor ready to trade.
• Coordinate resources to serve, sell and fill.
• Act as floor lead in absence of the Colleague Manager.
• Deliver efficient daily operational processes across the store.
• Maintain a clean, safe and well-presented store.
• Demonstrate strong customer service and team leadership.
• Support nearby stores if operationally required.
• Manage opening/closing tasks and respond to calls as needed.

Job description

All the details

Work Pattern

• Monday 04:00-12:00
• Tuesday 15:00-23:00
• Wednesday 04:00-12:00
• Thursday 15:00-23:00
• Friday 04:00-12:00
• Every Other Weekend.

Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint‑hearted. But for those who are ready…