Customer Assistant - Operations - Woodley

Marks & Spencer Plc; Reading; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer plc is hiring a Customer Assistant in Operations to keep stock moving and the store running smoothly. You’ll handle stock, deliveries, and behind-the-scenes tasks to ensure shelves are full and ready for customers, with a fast, accurate pace.

Flexibility is essential, including early morning shifts such as Sunday and Monday 06:00–10:00. An unsocial premium applies for hours between 22:00–06:00.

Responsibilities

• Stock, deliveries, and behind-the-scenes work to keep shop floor full and ready for customers.
• Track deliveries and stock using digital tools.
• Work across store functions and support colleagues across the store.
• Flexibility to move across the wider store to meet pace and demands of retail.

Job description

Work Pattern

Sunday 06:00 - 10:00
Monday 06:00 - 10:00
Tuesday 06:00 - 10:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.