Customer Assistant - Operations - Telford

Marks & Spencer Plc; Telford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer plc is hiring a Customer Assistant in Operations to support stock, deliveries and the behind-the-scenes work that keeps the store running smoothly. You will be fast, accurate, and ready to adapt to changing retail needs.

The role emphasizes flexibility, digital tool use for tracking deliveries and stock, and strong teamwork across store functions to ensure availability and high standards for customers.

Qualifications

• Flexibility and physical stamina for retail shifts.
• Digital confidence to use stock systems and tools.
• Team player able to work across store functions.

Responsibilities

• Handle stock and deliveries to keep shelves full and neat.
• Support backroom operations and store workflows.
• Collaborate with colleagues to maintain fast service flow.

Skills

Customer service

Teamwork

Adaptability

Digital literacy

Tools

Stock management software

Job description

Work Pattern

Week 1

Sunday 06:15-11:15
Wednesday 04:30-09:00
Friday 04:30-12:30

Week 2
Monday 04:30-08:30
Friday 04:30-08:30
Saturday 04:30-09:30

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.