Customer Assistant - Operations - Abingdon

Marks & Spencer Plc; Abingdon; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in Operations. This role is the backstage powerhouse that keeps our stores running with stock, deliveries and crucial behind-the-scenes work to ensure the shop floor stays full, clean, and ready for customers.

It is a physically demanding, high-intensity position where flexibility is vital. You'll work across the wider store and use digital tools to track deliveries and manage stock, moving with pace and precision to support store operations.

Qualifications

• Willingness to work early morning shifts.
• Able to handle stock physically and deliver goods safely.
• Comfortable using digital tools to track deliveries and stock.

Responsibilities

• Handle stock, deliveries and maintain an organized backroom.
• Keep the shop floor stocked, clean and ready for customers.
• Collaborate across store functions to support operations.
• Adapt to pace of retail with focus and urgency.

Skills

Flexibility

Digital confidence

Team player

Job description

Working Pattern

Tuesday: 04:00 - 08:00
Wednesday: 04:00 - 08:00
Thursday: 04:00 - 08:00
Friday: 04:00 - 08:00
Saturday: 04:00 - 08:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.