Customer Assistant - Operations - Bluewater

Marks & Spencer Group; Greenhithe; On-site; GBP 12,000 - 21,000; Full time

Job summary

M&S is seeking a Customer Assistant in Operations to support overnight and weekend stock and deliveries. You will help ensure the shop floor stays stocked, clean and ready for customers, while working across store areas as needed.

Being digitally confident, you’ll track deliveries and stock with accuracy and speed, collaborating with teammates to keep operations efficient. This physically demanding role requires flexibility across shifts, a can-do attitude, and a focus on ensuring merchandise

Qualifications

• Must be eligible to work in the UK
• Night shift role with restricted hours between 21:00 and 06:00
• Flexibility to work across store areas and deliveries

Responsibilities

• Manage stock and deliveries to keep the shop floor full and ready for customers
• Work across the wider store and support colleagues as needed
• Use digital tools to track deliveries and manage stock efficiently for availability and speed
• Ensure quick, accurate handling of stock flow and replenishment
• Be fast, focused and a strong team player to keep operations running smoothly

Job description

All the details

Work Pattern

Friday - 21:00-06:00

Saturday - 21:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?