Customer Assistant - Operations - Whitstable

Marks and Spencer; Whitstable; On-site; GBP 12,398,000 - 15,154,000; Part time

Benefits offered by this job

Unsocial hours premium (£3/h) for 22:˗

Early‑morning shifts

Employee discount

Job summary

Marks and Spencer in Whitstable is seeking a Customer Assistant in Operations. You’ll be the backstage power behind our stores, handling stock, deliveries and the vital behind‑the‑scenes work that keeps our shop floor full and ready for customers.

This is a high‑intensity, physically demanding role requiring focus and efficiency. Flexibility is essential as you’ll support across the wider store and use digital tools to track deliveries and stock.

Qualifications

• Flexibility to work across store locations and shifts.
• Able to use digital tools to track deliveries and manage stock.
• Strong team player with reliable work ethic.

Responsibilities

• Manage stock and deliveries to keep shop floors full and clean.
• Support behind-the-scenes operations to ensure smooth store running.
• Work across store functions as needed and adapt to pace and demands.

Skills

Flexibility

Digital literacy

Team player

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Working Pattern

• Monday 03:00 - 08:15
• Wednesday 03:00 - 08:15
• Saturday 03:00 - 08:15

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?