Customer Assistant - Operations - Peterborough Brotherhood

Marks & Spencer Plc; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations. This fast-paced role covers stock handling, deliveries, and behind-the-scenes work to keep the shop floor full, clean, and ready for customers.

Flexibility is vital; you may be asked to work across the wider store and early morning deliveries. You will use digital tools to track deliveries and stock, thrive in a team, and stay ahead with speed and accuracy.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Handle stock, deliveries and core behind-the-scenes work to keep shop floor stocked and presentable.
• Use digital tools to track deliveries and stock levels for availability and speed.
• Work across the wider store as needed to meet pace and demand.
• Be a reliable, fast, and accurate team player in a high-intensity retail environment.

Job description

Work Pattern

Week 1
Sunday 06:00-14:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00

Week 2
Tuesday 11:00-15:00
Wednesday 11:00-15:00
Friday 11:00-15:00
Saturday 03:30-11:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?