Customer Assistant - Operations - Orpington Nugent Park

Marks & Spencer Plc; Orpington; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in Operations. You will manage stock, deliveries, and the essential backstage tasks that keep our store running smoothly. The role is physical, fast-paced, and requires you to work across store areas to support the shop floor and customers.

Flexibility is essential, including Sundays and other peak times. You will rely on digital tools to track deliveries and stock, ensuring availability and swift product flow across departments.

Qualifications

• Experience in retail operations is a plus.
• Comfortable with physical/manual work.
• Able to work shifts including Sundays and evenings.

Responsibilities

• You will handle stock and deliveries and support the behind-the-scenes work that keeps the shop floor full, clean, and ready for customers.
• You’ll move quickly, stay accurate, and ensure products flow efficiently through the store.
• You’ll use digital tools to track deliveries and manage stock, maintaining availability and speed.
• You’ll collaborate across store functions and support colleagues across the store.

Job description

Work Pattern:

Sunday: 12:00 - 18:00
Thursday: 12:00 - 18:00
Friday: 12:00 - 18:00
Saturday: 12:00 - 18:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.