Customer Assistant - Operations - Southend on Sea

Marks and Spencer; Tendring; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in Operations to be the backstage powerhouse of our stores. This is a physically demanding, high‑intensity role that keeps our shops running like clockwork.

You’ll manage stock, deliveries and essential behind‑the‑scenes tasks to ensure the shop floor stays full and ready for customers. Flexibility is vital—you’ll work across the wider store and shifts, using digital tools to track deliveries and stock with speed and accuracy.

Qualifications

• Stock handling and deliveries responsibilities.
• Ability to work across store areas.
• Comfort with digital tools to track deliveries and stock.

Responsibilities

• Work across the wider store when needed – always keeping up with pace and demands of retail.
• Use digital tools confidently to track deliveries and manage stock efficiently, ensuring availability and speed.
• Be a key cog in a big machine, supporting colleagues across the store.
• Adapt quickly to early morning deliveries and shifting stock to keep things moving.

Skills

Flexibility

Digital confidence

Team player

Job description

All the details

Work Pattern

Week 1

Monday 12:45 - 21:15

Saturday 15:00 - 21:15

Week 2

Sunday 14:30 - 20:45

Saturday 14:00 - 21:15

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Are you ready for it?