Customer Assistant - Operations - Mansfield

Marks and Spencer; East Midlands; On-site; GBP 1,240,000 - 1,653,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks and Spencer is seeking an Operations Assistant to support stock, deliveries and the smooth running of store operations. The role involves early morning shifts and a high-intensity environment where you’ll stay focused, keep shelves stocked, and ensure products move efficiently through the store.

You will use digital tools to track deliveries, manage stock levels and work with colleagues across departments to meet customer needs.

Qualifications

• Stock control and delivery coordination experience is helpful.
• Ability to use digital tools to track deliveries and stock.
• Team collaboration across store departments is important.
• Adaptability to fast-paced retail environments.

Responsibilities

• Handle stock, deliveries and behind-the-scenes work to keep the shop floor stocked and ready for customers.
• Keep product flow moving with urgency and accuracy to prevent delays.
• Work across the wider store and support colleagues as needed.
• Utilise digital tools to track deliveries and manage stock levels effectively.

Skills

Stock management

Delivery coordination

Digital literacy

Teamwork

Job description

Operations Assistant,

All the details

Work Pattern

• Monday: 05:30 - 09:30
• Friday: 05:15 - 09:15
• Saturday: 05:15 - 09:15

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?