Customer Assistant - Operations - Hemel Hempstead

Marks and Spencer; Hemel Hempstead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer in Hemel Hempstead is hiring an Operations Assistant to keep our stores running smoothly behind the scenes.

You'll handle stock, deliveries and the day‑to‑day tasks that ensure shelves are full, clean and ready for customers. The role is physically demanding and requires a proactive, team‑oriented approach. Flexibility with early shifts and a willingness to work across the store are essential, along with comfort using digital tools.

Qualifications

• 18 years of age or older (age requirement)
• Physically demanding role requiring stamina

Responsibilities

• Manage stock, deliveries and behind-the-scenes processes to keep shop floors stocked and presentable
• Use digital tools to track deliveries and stock
• Collaborate with store teams across functions to maintain availability and speed

Job description

Summary

Operations Assistant

All the details

Work Pattern

Week 1

Tuesday 03:00-08:15
Thursday 03:00-08:15
Friday 03:00-08:15
Saturday 03:00-08:15

Week 2

Tuesday 03:00-08:15
Wednesday 03:00-08:15
Thursday 03:00-08:15
Saturday 03:00-08:15

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?