Customer Assistant - Operations - Southbank Place

Marks & Spencer Plc; Greater London; On-site; GBP 17,000 - 19,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to be the backstage powerhouse of our stores. This is a physically demanding, high-intensity role that keeps our shops running like clockwork.

You’ll handle stock and deliveries, keep the shop floor full, clean, and ready for customers, and work across the wider store as needed. Flexibility, digital confidence, and teamwork are essential, including early morning deliveries and adapting quickly to pace.

Qualifications

• Minimum age 18 due to safety requirements.
• Physically demanding, high‑intensity role in a retail environment.
• Able to multitask and work across different store areas.

Responsibilities

• Handle stock and deliveries to keep the shop floor full, clean and ready for customers.
• Work across the wider store as needed to meet pace and demands of retail.
• Be fast, accurate and proactive in moving products.

Skills

Flexibility

Digital tools

Teamwork

Retail awareness

Job description

Working Pattern

Sunday: 06:00-12:00

Monday: 06:00-12:00

Tuesday: 06:00-12:00

Wednesday: 06:00-12:00

Thursday: 06:00-12:00

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?