Customer Assistant - Operations - Cribbs Causeway

Marks & Spencer Plc; West of England; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Unsocial hours premium £3/h

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations in the West of England. This is a physically demanding, high-intensity role responsible for stock, deliveries and behind-the-scenes work to keep the store running smoothly.

You will move quickly, be flexible across store areas, and use digital tools to track stock and deliveries. The role requires teamwork, readiness for early starts, and ability to adapt to pace and demands of retail operations.

Responsibilities

• Stock handling and deliveries coordination to keep shop floor full and ready for customers.
• Support across store functions to ensure smooth operations during busy periods.
• Use digital tools to track deliveries and stock movement with accuracy.

Job description

Working Pattern

Week 1

Monday 05:00-09:00
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Saturday 05:00-09:00

Week 2

Sunday 07:00-11:00
Monday 05:00-09:00
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?