Customer Assistant - Operations - Scarborough

Marks and Spencer; Scarborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer in Scarborough is seeking a Customer Assistant in Operations. It is a physically demanding, high‑intensity role that keeps our stores running smoothly, with a focus on stock, deliveries and the vital behind‑the‑scenes work that ensures our shop floor stays full and ready for customers to shop.

You’ll be fast, focused, and flexible, working across the wider store as needed and using digital tools to track deliveries and stock.

Qualifications

• Must handle stock, deliveries and backstage work to keep the shop floor stocked.
• Flexible with early shifts and across-store coverage as needed.
• Confident using digital tools to track deliveries and stock efficiently.
• Be a reliable team player supporting colleagues across the store.

Responsibilities

• Be responsible for stock management and deliveries to keep shelves full.
• Support the wider store to maintain pace and service levels.
• Work across functions to ensure availability and speed of stock flow.

Skills

Stock management

Deliveries

Digital literacy

Team player

Flexibility

Job description

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Working Pattern

• Week 1
• Sunday 05:30 - 12:00
• Tuesday 03:30 - 11:00
• Thursday 03:30 - 12:00
• Friday 03:30 - 12:00
• Week 2
• Monday 03:30 - 10:00
• Tuesday 03:30 - 11:00
• Friday 03:30 - 12:00
• Saturday 03:30 - 12:00

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?