Customer Assistant - Operations - Reigate Simply Food

Marks and Spencer; Reigate; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to manage stock, deliveries and the behind-the-scenes work that keeps the shop floor full and ready for customers. You will work across the store to respond quickly to daily demand with focus and accuracy.

You will be fast, reliable and a true team player, using digital tools to track deliveries and stock while maintaining high standards of cleanliness and presentation throughout the store.

Qualifications

• Flexibility to work across the wider store.
• Confident using digital tools to track deliveries and stock.
• Strong team-player able to collaborate across functions.

Responsibilities

• Manage stock and deliveries to keep shop floor full.
• Operate across store to meet pace and demands.
• Ensure availability and speed in delivery flow.
• Maintain cleanliness and readiness for customers.

Skills

Flexibility

Team player

Digital confidence

Tools

Stock management software

Delivery tracking tools

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details

Working Pattern

Week 1

Sunday 12:00 - 20:00

Tuesday 13:30 - 21:30

Wednesday 13:30 - 21:30

Thursday 13:30 - 21:30

Friday 13:30 - 21:30

Week 2

Monday 13:30 - 21:30

Tuesday 13:30 - 21:30

Wednesday 13:30 - 21:30

Friday 13:30 - 21:30

Saturday 13:30 - 21:30

You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.