Customer Assistant - Operations - Cheshunt

Marks & Spencer Plc; Cheshunt; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, handling stock, deliveries and all vital behind-the-scenes work to keep shelves full and ready for customers.

You’ll move quickly in a high‑pace retail environment, be digitally confident to track deliveries and stock, and work flexibly across store areas as part of a strong team.

Qualifications

• Flexibility to work across store areas and respond to pace of retail.
• Digital tools are used to track deliveries and stock.
• Team player who supports colleagues across the store.

Responsibilities

• Manage stock and deliveries to ensure shelves are full and presentable.
• Handle behind-the-scenes tasks to keep the store running smoothly.
• Collaborate across functions to support store operations.
• Adapt to early mornings, late shifts and variable patterns as needed.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Work Pattern

Week 1

Sunday 06:00 - 14:00
Tuesday 14:00 - 22:00
Wednesday 14:00 - 22:00
Thursday 14:00 - 22:00
Friday 14:00 - 22:00

Week 2

Monday 06:00 - 14:00
Tuesday 06:00 - 14:00
Wednesday 06:00 - 14:00
Friday 06:00 - 14:00
Saturday 06:00 - 14:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.