Customer Assistant - Operations - West Wickham

MARKS&SPENCER; West Wickham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in West Wickham is hiring a Customer Assistant in Operations. The role is physical, fast-paced and essential to keep stock flowing and the store ready for customers.

You'll handle stock and deliveries, work across the store, and use digital tools to track deliveries and stock accuracy, while supporting teammates with a can-do attitude.

Qualifications

• Ability to deliver great customer service under fast-paced conditions.
• Experience in stock management and delivery processes.
• Willingness to support across the store and adapt to changing priorities.

Responsibilities

• Stock, deliveries and behind-the-scenes work to keep the shop floor full, clean and ready for customers.
• Use digital tools to track deliveries and manage stock with focus on availability and speed.
• Work across functions and support colleagues across the store.
• From early morning deliveries to shifting stock late in the day, adapt quickly to keep things moving.

Skills

Customer service

Stock management

Team player

Job description

Sunday 06:00-14:00

Monday 06:00-14:00

Tuesday 06:00-14:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?