Customer Assistant - Operations - West Wickham

Marks & Spencer Plc; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc in Greater London is seeking a Customer Assistant in Operations to manage stock and deliveries and perform essential backstage tasks. You’ll help keep the shop floor stocked, clean, and ready for customers, moving quickly with purpose and accuracy.

This role is physically demanding and fast-paced, requiring flexibility, teamwork, and comfort with digital tools to track deliveries and stock while supporting colleagues across the store.

Qualifications

• Flexibility to work across the wider store as needed.
• Able to use digital tools to track deliveries and stock.
• A proactive team player who supports colleagues.

Responsibilities

• Handle stock and deliveries to keep the shop floor full and presentable.
• Perform backstage tasks to ensure store operations run smoothly.
• Work across store areas with speed and accuracy to maintain availability.

Skills

Flexibility

Digital tools

Team player

Job description

Sunday 06:00-14:00
Monday 06:00-14:00
Tuesday 06:00-14:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.