Customer Assistant - Operations

Marks and Spencer plc (UK); Salisbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc (UK) in Salisbury seeks a Customer Assistant in Operations to act as the backstage powerhouse that keeps stores running smoothly. The role is physically demanding and high-intensity, with a focus on stock, deliveries, and the behind-the-scenes work needed for a full, ready shop floor.

You’ll work across the wider store, track deliveries using digital tools, and collaborate with colleagues to meet pace and demand, ensuring availability and speed for customers.

Qualifications

• Ability to adapt to varying tasks across the store.
• Comfort using digital tools to track deliveries and stock.
• Strong teamwork across store functions to meet pace.

Responsibilities

• Handle stock and deliveries to keep the store well stocked.
• Support behind-the-scenes work to ensure shop floor readiness.
• Work across functions to maintain availability and speed.
• Flexibly cover across wider store areas as needed.

Skills

Flexibility

Digital tools

Teamwork

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.