Customer Assistant - Operations

Marks and Spencer plc (UK); Kingswood; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks and Spencer plc in the United Kingdom is seeking a Customer Assistant in Operations. This hands-on role supports stock control and deliveries, ensuring the shop floor stays full and ready for customers. You will work across the store to keep products moving with urgency and accuracy.

The position emphasizes flexibility, quick adaptation to early deliveries, and strong teamwork to meet retail pace. Digital confidence and proactive collaboration are essential for success in this fast-moving

Qualifications

• Physically demanding role requiring stamina.
• Fast, accurate, and proactive work style.
• Comfortable using digital tools to track deliveries and stock.

Responsibilities

• Manage stock across the store and in deliveries.
• Keep shop floor stocked, clean, and ready for customers.
• Coordinate with store functions to maintain product flow and availability.

Skills

Digital literacy

Teamwork

Flexibility

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.