Customer Assistant - Operations - Hammersmith

Marks and Spencer; City Of London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Night shift £3 premium

Job summary

Marks & Spencer in City of London is hiring a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes work, ensuring the shop floor stays full, clean and ready for customers. The role is fast-paced and physically demanding, requiring you to stay ahead with precision and urgency.

You will flex across store areas as needed, with a focus on digital stock-tracking and ensuring availability and speed to serve customers.

Qualifications

• Must be 18+ to comply with health and safety legislation.
• This is a physically demanding, high‑intensity role.
• Being digitally confident and able to use digital tools is essential.

Responsibilities

• Handle stock and deliveries to keep store shelves full and accessible.
• Use digital tools to track deliveries and manage stock for accuracy.
• Work across store functions and support colleagues to maintain store efficiency.
• Ensure the shop floor stays clean, organized, and ready for customers.

Job description

All the details

Work Pattern

Sunday 14:00-22:00
Monday 15:15-23:15
Tuesday 15:15-23:15
Thursday 15:15-23:15

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.This is a role for people who move with purpose.