Customer Assistant - Operations - Ealing Broadway

Marks and Spencer; Greater London; On-site; GBP 1,515,000 - 1,791,000; Full time

Benefits offered by this job

Unsocial premium £3/h (22:00-06:00)

Job summary

Marks & Spencer in London is seeking a Customer Assistant in Operations to help keep our stores running smoothly. You’ll be fast, focused, and ready to work across the wider store, handling stock, deliveries, and behind-the-scenes tasks that keep shelves full and our customers satisfied.

Flexibility is essential—shifts include evenings and weekends. You’ll need to be digitally confident to track deliveries and stock, and be a strong team player who works across functions to maintain pace and

Qualifications

• Flexibility to work across the wider store where needed.
• Confident with digital tools to track deliveries and stock.
• Be part of a collaborative team across store functions and shifts.

Responsibilities

• Manage stock and deliveries to keep shelves full and the shop floor ready for customers.
• Support behind-the-scenes operations to ensure store processes run smoothly.
• Work across functions to maintain pace, accuracy, and availability.

Skills

Flexibility

Digital tools confidence

Team player

Job description

Saturday 11:00-19:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

as relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details. Work Pattern: Thursday 15:00-23:00, Friday 15:00-23:00, Saturday 11:00-19:00. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Under 18 disclaimer. This job role involvesoperating mechanical equipment as relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.


• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.


• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.


• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?