Customer Assistant - Operations - Chippenham

Marks & Spencer; Chippenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries, and the behind-the-scenes work that keeps our stores running smoothly.

You will be responsible for stock handling, deliveries, and ensuring the shop floor remains full and ready for customers, with a focus on speed, accuracy, and teamwork in a busy retail environment.

Qualifications

• Experience in stock management and deliveries within a retail environment.
• Ability to use digital tools to track deliveries and stock levels.
• Strong team-working and flexibility to support store operations.

Responsibilities

• Manage stock and deliveries to keep the shop floor stocked, clean and ready for customers.
• Work across the store as needed and support colleagues to keep operations running smoothly.
• Use digital tools to track deliveries and stock accuracy, prioritising speed and accuracy.

Skills

Stock management

Delivery coordination

Digital tools

Team player

Job description

Working Pattern

Sunday 18:00-22:00
Monday 18:00-22:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.