Customer Assistant - Operations - Cribbs Causeway

MARKS&SPENCER; West of England; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in Operations. This role is physically demanding and high‑intensity, keeping the store running smoothly.

You’ll manage stock, deliveries and behind-the-scenes tasks to ensure the shop floor is full, clean and ready for customers. Flexibility is vital, including early mornings and varied shifts; you’ll use digital tools to track deliveries and stock, work across the wider store as needed, and be a key contributor in a fast-paced

Qualifications

• Must be over 18 due to health and safety policy.
• Unscripted hours may include unsocial periods with a premium of £3.00 per hour between 22:00 and 06:00.

Responsibilities

• Manage stock and deliveries and perform behind-the-scenes tasks to keep the shop floor full, clean and ready for customers.
• Ensure timely movement of products with accuracy and urgency.
• Work across the wider store as needed and use digital tools to track deliveries and stock.

Skills

Flexibility

Digital confidence

Team player

Job description

Working Pattern

Week 1 Monday 05:00-09:00 Wednesday 05:00-09:00 Thursday 05:00-09:00 Friday 05:00-09:00 Saturday 05:00-09:00 Week 2 Sunday 07:00-11:00 Monday 05:00-09:00 Wednesday 05:00-09:00 Thursday 05:00-09:00 Friday 05:00-09:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?