Customer Assistant - Operations

Marks and Spencer plc (UK); Llanelli; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc (UK) in Llanelli is looking for a Customer Assistant in Operations to support stock, deliveries and the behind-the-scenes work that keeps our shop floor full, clean and ready for customers.

This fast-paced role requires you to be digitally confident, flexible across shifts, and a strong team player, helping the store run smoothly with speed and accuracy.

Qualifications

• Flexibility is vital.
• Being digitally confident to track deliveries and manage stock.
• Being a team player across functions.

Responsibilities

• Handle stock and deliveries to ensure the shop floor is full and ready for customers.
• Assist with behind-the-scenes tasks to keep operations flowing with urgency and accuracy.
• Collaborate across store teams to support fast-paced retail operations.

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.