Customer Assistant - Operations - Chester

Marks & Spencer Plc; Chester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations at our Chester store. You’ll support stock control, manage deliveries, and ensure the shop floor stays full, clean and ready for customers. The role is fast-paced and physically demanding, requiring focus and reliability.

As part of a busy store team, you’ll work flexibly across departments, use digital tools to track stock, and collaborate with colleagues to maintain availability and speed of service for customers.

Qualifications

• Experience in stock management and replenishment.
• Ability to use digital tools to track deliveries.
• Team player capable of working across store areas.
• Flexibility with shifts and physical tasks.

Responsibilities

• Manage stock levels and assist with deliveries.
• Keep the shop floor stocked, clean and presentable.
• Utilise digital tools to track stock and deliveries.
• Collaborate with colleagues across departments to maintain availability.

Skills

Stock handling

Deliveries

Digital tools

Teamwork

Adaptability

Job description

Sunday 14:00 - 20:30
Tuesday 14:00 - 20:30
Thursday 14:00 - 20:30
Friday 14:00 - 20:30
Saturday 14:00 - 20:30

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.