Customer Assistant - Operations

Marks and Spencer plc (UK); Liverpool; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer plc (UK) is seeking a Customer Assistant in Operations. The role is physically demanding and fast-paced, handling stock, deliveries and behind-the-scenes work to ensure the shop floor stays full and ready for customers.

You will work across the wider store, use digital tools to track deliveries and stock, and support colleagues to keep operations running smoothly. Flexibility to work early mornings and varied shifts is essential, and you will be an integral part of a large

Qualifications

• Flexibility to work across store areas and shifts.
• Comfort with using digital tools to track deliveries and stock.
• Ability to work as part of a large retail team.

Responsibilities

• Handle stock and deliveries behind the scenes to keep the store stocked.
• Maintain shop floor availability and cleanliness for customers.
• Collaborate with colleagues across the store to keep products moving with urgency.

Skills

Flexibility

Digital tools proficiency

Team collaboration

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.
  Sunday: 05:45 - 09:45
  Monday: 04:00 - 08:00
  Friday: 04:00 - 08:00
  Saturday: 04:00 - 08:00
  Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.