Customer Assistant - Food - Morpeth Sanderson

Marks and Spencer; Morpeth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a passionate Customer Assistant in Morpeth to deliver exceptional service and promote high-quality food products. The role involves engaging with customers, maintaining store standards, and achieving sales targets. Applicants should demonstrate strong communication skills and a commitment to customer satisfaction. Flexible working options may be available.

Qualifications

• High levels of customer service required.
• Strong communication skills to engage with customers.
• Ability to adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Monitor daily sales targets and promotions.
• Engage proactively with customers to meet their needs.
• Build product knowledge to recommend items.

Skills

Customer service

Communication

Attention to detail

Adaptability

Digital capabilities

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern

Sunday 14:00 - 18:00
Monday 17:00 - 21:00
Tuesday 17:00 - 21:00
Friday 17:00 - 21:00
Saturday 17:00 - 21:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.