Christmas - Customer Assistant - Cafe - Manchester

Marks and Spencer; Manchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks and Spencer Café is seeking a Cafe Customer Assistant to join our store team in Manchester. This is a hands-on, fast-paced role with Friday 10:15–19:00 and Saturday 12:00–16:00 shifts, with potential to work up to full-time hours during the weeks of 13 and 20 December.

You’ll be a brand ambassador, recommending great food and drinks, keeping the café running smoothly, and delivering warm, five-star service.

Qualifications

• Digital confidence and ability to use ordering tools.
• Capable of handling fast-paced service with accuracy.
• Strong food safety standards and cleanliness.

Responsibilities

• Make great food and drink recommendations.
• Ensure cafe operates smoothly during busy periods.
• Deliver warm, five-star service to customers.
• Work with team to handle pace and pressure.

Skills

Digital confidence

Food safety awareness

Customer service

Teamwork

Flexibility

Tools

POS system

Job description

Cafe Customer Assistant,

All the details

Friday 1015-1900

Sat 1200-1600

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?