Customer Assistant - Cafe - Newtonbreda

Marks and Spencer; Antrim; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the UK is recruiting a Cafe Customer Assistant to join our bustling M&S Café in store. You’ll greet customers, make recommendations and help keep the café running smoothly during peak times.

Digital confidence is essential as you’ll use in-store tools to take and fulfil orders quickly while maintaining five‑star service. Join a fast-paced, high‑pressure team that values teamwork, food safety, and delivering quality in every interaction.

Qualifications

• Excellent customer service skills.
• Ability to perform under pressure.
• Willingness to work weekends and flexible shifts.

Responsibilities

• Greet customers and take orders in a fast-paced café environment.
• Make food and drink recommendations to enhance the customer experience.
• Maintain impeccable food safety standards and cleanliness.
• Keep the café running smoothly during peak periods.
• Use in-store tools to fulfil orders accurately and quickly.

Skills

Customer service

Digital tools

Teamwork

Job description

Cafe Customer Assistant,

All the details

Work Pattern

Sunday 12:15 - 18:30

Saturday 12:15 - 18:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?