Customer Advocate - Branch Banking (Full-Time)

Description This; Morecambe; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Private medical insurance

Pension

Life assurance

Volunteer days

Performance bonus

Training & development

Descripción de la vacante

Nationwide is recruiting a Customer Representative for the Morecambe, Lancashire branch. This permanent, full-time role (35 hours per week, Mon–Sat) requires delivering great customer experiences across in-branch, phone, and digital channels.

You’ll help with everyday transactions, guide customers to banking services, and support colleagues in a busy branch environment. Full training is provided and a focus on local community banking is emphasized, with opportunities to grow your skills and

Formación

• Experience in a customer service environment will help you thrive.
• Able to guide customers through banking products and services.
• Comfortable working in a fast-paced branch environment.

Responsabilidades

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle transactions and queries accurately while prioritising customer safety and fairness.
• Guide customers to suitable banking products and digital tools.
• Collaborate with branch colleagues to deliver excellent service, even at busy times.
• Follow processes, spot issues, and escalate concerns to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street.

Conocimientos

Customer service

Communication skills

Digital literacy

Teamwork

Descripción del empleo

Nationwide is recruiting a Customer Representative for the Morecambe, Lancashire branch. This permanent, full-time role (35 hours per week, Mon–Sat) requires delivering great customer experiences across in-branch, phone, and digital channels.

You’ll help with everyday transactions, guide customers to banking services, and support colleagues in a busy branch environment. Full training is provided and a focus on local community banking is emphasized, with opportunities to grow your skills and