Branch Banking Advocate – Customer-First Impact

Nationwide; Morecambe; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday (+ up to 5 more)

Wellbeing and health benefits

Volunteering time

Training and development

Performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is hiring a Customer Representative in Morecambe, Lancashire. You’ll support customers in branch, over the phone and online, handling everyday transactions and queries with care and clarity.

You’ll guide customers toward suitable banking services and digital tools, helping them manage their money with confidence. You’ll be part of a branch team, work full-time (35 hours a week, Mon–Sat), and be within a 45-minute commute.

Qualifications

• Experience in customer service or front-line retail banking is preferred.
• Strong communication and listening skills, with empathy and patience.
• Comfort with using technology and digital banking tools.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Welcome customers to the branch and assess their needs for banking support.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers to suitable products and services to help manage their money.
• Collaborate with colleagues to deliver consistent, high-quality service during peak times.
• Follow processes, spot potential issues, and escalate where needed to protect customers and Nationwide.
• Keep face-to-face banking meaningful and accessible on the high street by providing exceptional service.

Job description

Nationwide is hiring a Customer Representative in Morecambe, Lancashire. You’ll support customers in branch, over the phone and online, handling everyday transactions and queries with care and clarity.

You’ll guide customers toward suitable banking services and digital tools, helping them manage their money with confidence. You’ll be part of a branch team, work full-time (35 hours a week, Mon–Sat), and be within a 45-minute commute.