Branch Banking Customer Advocate

Description This

Marple

On-site

GBP 21,000 - 27,000

Full time

4 days ago

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Benefits offered by this job

25 days holiday increasing to 30, with

Buy up to 10 extra days per year

Wellbeing - Wellhub access

Volunteer days

Job summary

Nationwide in the United Kingdom seeks a Customer Representative for a permanent, full-time role in Marple, Greater Manchester. You will welcome customers in-branch, handle transactions, and guide customers to suitable banking products and digital tools.

You’ll work with a supportive team to ensure fair and secure service while maintaining a high standard of customer care. The role requires a customer-service mindset, flexibility to work Monday to Saturday, and a willingness to be within a

Qualifications

Experience or a passion to work in a customer service environment will help you thrive.
You take pride in helping customers feel confident, supported and listened to.
You stay calm under pressure and adapt to busy or complex situations.

Responsibilities

Welcome customers into the branch and understand their needs to offer trusted, friendly help with banking.
Handle a range of transactions and queries accurately, while keeping security and fairness front of mind.
Guide customers through banking products and services to help them manage their money with confidence.
Work with colleagues in a busy branch to deliver excellent customer service even at peak times.
Take responsibility for following processes, spotting issues, and escalating concerns to protect customers and Nationwide.
Help keep face-to-face banking meaningful and accessible on the high street.