Customer Advisor – Utilities (Weekdays, On-site Perks)

Lanes Group; Warrington; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

Death in Service

Onsite gym

Costa Coffee onsite

Employee Assistance Programme

Holiday Allowance

LAN

Free parking

On-site parking

Job summary

Sapphire Utility Solutions is seeking a Customer Service Advisor to join a friendly, dedicated team based in Warrington. The role requires an excellent telephone manner, strong problem-solving skills and a proactive approach to customer communication.

Location: Lingley Mere, Warrington. Hours: Monday to Friday, 40 hours per week (8am-5pm). The role offers pension, life cover, onsite facilities and a supportive environment within a National Award-Winning Utilities Organisation.

Qualifications

• Excellent listening and communication skills.
• Competent in IT, accurate data entry and good keyboard skills.
• Excellent customer service.
• Positive, can-do attitude – team player.
• Ability to multitask, and work to deadlines.
• Previous customer contact experience required (telephone or face to face).

Responsibilities

• Contact customers by telephone to advise of work at their property.
• Call customers to inform and update progression of planned work.
• Issue planned start dates to customers.
• Deal with customer queries.
• Send text updates to customers.
• Coordinate with schedulers to provide updates on outstanding work.

Skills

Listening skills

Communication skills

IT proficiency

Data entry

Customer service

Multitasking

Job description

Sapphire Utility Solutions is seeking a Customer Service Advisor to join a friendly, dedicated team based in Warrington. The role requires an excellent telephone manner, strong problem-solving skills and a proactive approach to customer communication.

Location: Lingley Mere, Warrington. Hours: Monday to Friday, 40 hours per week (8am-5pm). The role offers pension, life cover, onsite facilities and a supportive environment within a National Award-Winning Utilities Organisation.