customer advisor

Lanes Group; Warrington; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

Death in Service

Onsite gym

Costa Coffee onsite

Employee Assistance Programme

Holiday Allowance

LAN

Free parking

On-site parking

Job summary

Sapphire Utility Solutions is seeking a Customer Service Advisor to join a friendly, dedicated team based in Warrington. The role requires an excellent telephone manner, strong problem-solving skills and a proactive approach to customer communication.

Location: Lingley Mere, Warrington. Hours: Monday to Friday, 40 hours per week (8am-5pm). The role offers pension, life cover, onsite facilities and a supportive environment within a National Award-Winning Utilities Organisation.

Qualifications

• Excellent listening and communication skills.
• Competent in IT, accurate data entry and good keyboard skills.
• Excellent customer service.
• Positive, can-do attitude – team player.
• Ability to multitask, and work to deadlines.
• Previous customer contact experience required (telephone or face to face).

Responsibilities

• Contact customers by telephone to advise of work at their property.
• Call customers to inform and update progression of planned work.
• Issue planned start dates to customers.
• Deal with customer queries.
• Send text updates to customers.
• Coordinate with schedulers to provide updates on outstanding work.

Skills

Listening skills

Communication skills

IT proficiency

Data entry

Customer service

Multitasking

Job description

• Excellent customer service

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

About The Role

We are actively seeking a customer service advisor, to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.

Location: Lingley Mere, Warrington

Hours: Monday to Friday, 40 hours a week (8am-5pm)

Responsibilities – But Not Limited To

• Contacting customers via telephone, to advise of work to be carried out at their property.
• Carrying out calls to customers, to inform them and keep them up to date with the progression of the work planned at their property.
• Issuing customers with planned start dates.
• Deal with queries from the customers.
• Sending text updates to customers.
• Working closely with our in-house team of schedulers, to provide updates of any outstanding work.

Experience And Qualifications Require For The Role

• Excellent listening and communication skills
• Competent in IT, accurate data entry and good keyboard skills
• Excellent customer service
• Positive, can-do attitude – team player
• Ability to multitask, and work to deadlines
• Previous customer contact experience required (telephone or face to face)

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

What You Will Get In Return

In joining the Sapphire Family, you will be working as part of National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.

We Offer

Salary structure designed to provide a clear path for career growth within the role, rewarding skills, experience, and your contribution to the team.

• Pension
• Death in Service
• Modern, onsite gym - with discounted membership
• Onsite coffee shop - Costa Coffee!
• Employee Assistance Programme
• Holiday Allowance
• LAN

Job Types: Full-time, Permanent

Benefits

• Company pension
• Free parking
• On-site parking

Ability To Commute/relocate

• Warrington WA5: reliably commute or plan to relocate before starting work (required)

Work Authorisation

• United Kingdom (required)

Work Location: In person