Customer Experience Advisor – Utilities & Planning

Lanes Group; Saltaire; On-site; GBP 24,750 - 30,250; Full time

Job summary

Lanes Group is recruiting a Customer Service Advisor to join the team supporting the Yorkshire Water Wastewater Service Agreement. You will communicate with Yorkshire Water customers and collaborate with Planners and Customer Excellence Partners to ensure smooth updates and a great customer journey.

Based in Bradford, this 37.5-hour per week role offers a £27,500 salary, with opportunities to contribute to AMP8 objectives and work on meaningful customer projects within a leading utilities

Qualifications

• Experience working within a customer service role, especially within the utilities industry is highly desirable.
• Excellent verbal and written communication skills.
• Active listening skills are essential.
• Patience and ability to remain calm in stressful situations.
• Excellent interpersonal skills to engage with customers and colleagues.
• Ability to accept criticism and improve performance.

Responsibilities

• Working with operational and planning teams to resolve all customer/client queries, ensuring clients/customers are satisfied with the outcome.
• Updating customer information on the company’s customer management systems.
• Handling customer enquiries as well as managing complaints and issues.
• Responding to all customer complaints within the agreed service levels of the agreement.
• Performing administrative tasks as assigned by the Customer/Planning Manager.
• Working with the team to improve the customer journey.

Skills

Verbal communication

Written communication

Active listening

Patience under pressure

Interpersonal skills

Customer service experience (utilities

Job description

Lanes Group is recruiting a Customer Service Advisor to join the team supporting the Yorkshire Water Wastewater Service Agreement. You will communicate with Yorkshire Water customers and collaborate with Planners and Customer Excellence Partners to ensure smooth updates and a great customer journey.

Based in Bradford, this 37.5-hour per week role offers a £27,500 salary, with opportunities to contribute to AMP8 objectives and work on meaningful customer projects within a leading utilities