Customer Experience Advisor – Utilities (Full-Time)

Go Traffic Management Limited; Warrington; Hybrid; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Armed Forces friendly

Job summary

Network Plus is seeking a Customer Advisor to join the United Utilities team at Lingley Mere, Warrington. You will handle customer and client enquiries across telephone, web and email channels, ensuring high satisfaction and accurate daily task completion.

The ideal candidate has a customer service background, IT literacy, and the ability to work to set deadlines and SLAs. The role offers a competitive salary with a full benefits package.

Qualifications

• Experience of working in the Utilities sector is desirable but not essential.
• You’ll come from a customer service background.
• IT systems literate and proficient with common software.

Responsibilities

• Provide excellent customer service to external and internal customers.
• Manage client and customer enquiries via phone, website and email.
• Maintain and update customer and company databases; log issues and escalate when needed.
• Resolve customer complaints within agreed timescales and KPIs.

Skills

Customer service

IT literacy

Time management

Utilities sector experience (optional)

Tools

CRM systems

Job description

Network Plus is seeking a Customer Advisor to join the United Utilities team at Lingley Mere, Warrington. You will handle customer and client enquiries across telephone, web and email channels, ensuring high satisfaction and accurate daily task completion.

The ideal candidate has a customer service background, IT literacy, and the ability to work to set deadlines and SLAs. The role offers a competitive salary with a full benefits package.