Customer Advisor

Go Traffic Management Limited; Warrington; Hybrid; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Armed Forces friendly

Job summary

Network Plus is seeking a Customer Advisor to join the United Utilities team at Lingley Mere, Warrington. You will handle customer and client enquiries across telephone, web and email channels, ensuring high satisfaction and accurate daily task completion.

The ideal candidate has a customer service background, IT literacy, and the ability to work to set deadlines and SLAs. The role offers a competitive salary with a full benefits package.

Qualifications

• Experience of working in the Utilities sector is desirable but not essential.
• You’ll come from a customer service background.
• IT systems literate and proficient with common software.

Responsibilities

• Provide excellent customer service to external and internal customers.
• Manage client and customer enquiries via phone, website and email.
• Maintain and update customer and company databases; log issues and escalate when needed.
• Resolve customer complaints within agreed timescales and KPIs.

Skills

Customer service

IT literacy

Time management

Utilities sector experience (optional)

Tools

CRM systems

Job description

Customer Advisor

Department: United Utilities

Employment Type: Permanent - Full Time

Location: Lingley Mere, Warrington

Compensation: £18,720 - £29,741 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge and Expertise

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.