Customer Advisor - Clough

Henderson Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading foodservice provider in the UK is seeking a full-time Customer Advisor. The role requires assisting in store operations, providing exceptional customer service, and maintaining stock levels. No previous retail experience is needed as training will be provided. Ideal candidates will have a positive attitude and the ability to work flexible shifts. Benefits include competitive pay, employee assistance programs, and discounts.

Benefits

Employee assistance programme

Discount scheme

Staff discount at company stores

Qualifications

• No previous retail experience required; training provided.
• Looking for team members with personality, passion, energy, and a positive attitude.

Responsibilities

• Assist in the efficient running of the store.
• Listen to and understand customer needs.
• Operate checkouts accurately and efficiently.
• Replenish stock and comply with stock rotation.
• Ensure correct price display and merchandising.
• Maintain high levels of customer service.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Pay rates ranging from £11.00 - £12.05 per hour depending on your age & great benefits.Full-time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to midnight, with a degree of flexibility required. Please note, availability to cover morning, afternoon, evening and weekend shifts will be expected.EUROSPAR Clough, 2-4 Main Street, Clough, Co Down, BT30 8RAWho are we?Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.A look into the role:Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.
  
  Don't worry if you have no previous retail experience, we'll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience
  
  Applicants should note that based on the response, the company may increase the shortlisting criteria.Are we right for you?As part of this role, it will be important that you feel aligned with the values that we live and work by.Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.The RewardThe impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.You will have the balance necessary to enjoy your job and your life. We will help you to feel proud
  
  of what you do and achieve. And we will be here to celebrate your success.Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.Working HoursFull-time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to midnight, with a degree of flexibility required. Please note, availability to cover morning, afternoon, evening and weekend shifts will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.Completed applications must be submitted online by midnight on Wednesday 10th September 2025.Communication on the progress of your application will be