Customer Advisor (Christmas)

Neal's Yard Remedies; Salisbury; On-site; GBP 18,000 - 21,000; Part time

Job summary

Neal's Yard Remedies in Salisbury is seeking a friendly Temporary Customer Advisor for the Christmas 2026 period. You will connect with customers, demonstrate skincare products, and provide expert advice to help them find the right products for their needs.

This role emphasizes storytelling and delivering a high-touch service within a collaborative team. The contract runs from 2nd November to 30th December 2026, with flexible weekend hours and a supportive team ready to share knowledge on

Qualifications

• Friendly, approachable attitude with a passion to learn
• Excellent communication and listening skills
• Ability to build rapport and nurture customer relationships
• Positive, can-do team player with a customer-focused mindset

Responsibilities

• Provide warm, high-touch customer service to shoppers
• Demonstrate products and share skincare knowledge to guide purchases
• Build lasting relationships through personalized service and follow-up
• Support a fast-paced Christmas period with flexible hours, including weekends

Skills

Customer service

Communication

Relationship building

Team player

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You'll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What You'll Have

• You’ll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends